TERMS AND CONDITIONS OF SALE

Last updated: 29 August 2026

1. Company information

This website is operated by LUCIE BROCHARD.võ, a French simplified joint-stock company with a sole shareholder (SASU) with share capital of €6,000, registered with the Lille Trade and Companies Register under number 814 492 385.

Registered office:
679 Avenue de la République
59800 Lille, France

Email: info@luciebrochard.com
Telephone: +33 6 81 24 97 67

Throughout these Terms, “we”, “us” and “our” refer to LUCIE BROCHARD.võ.

2. Scope

These Terms and Conditions apply to purchases made through luciebrochard.com. By placing an order, you confirm that you have read and accepted these Terms.

Nothing in these Terms limits any mandatory consumer rights granted by the laws applicable in your country of residence.

3. Products and availability

We aim to describe and photograph our pieces as accurately as possible. Colours may vary slightly depending on your screen or device.

Availability and production times depend on the status shown on the product page:

• Ready to Ship pieces usually leave our Paris atelier on the next business day.

• Made to Order pieces are usually produced and dispatched within 2 to 4 weeks.

• Made for You pieces are created according to the agreed size, colour, fabric, fit or measurements and usually require 2 to 4 weeks.

If an item becomes unavailable after you place your order, we will contact you and offer an appropriate solution, including a refund where applicable.

4. Orders

Please check your order details carefully before confirming your purchase. An order is accepted once we send you an order confirmation.

We may cancel or refuse an order in cases including payment failure, suspected fraud, incorrect pricing, technical error or product unavailability. If payment has already been taken, the corresponding amount will be refunded.

5. Prices and payment

Prices, taxes, shipping costs and any applicable duties are displayed during checkout according to your selected country or market.

Available payment methods are shown at checkout and may vary by location. These may include major payment cards, PayPal, Shop Pay, Apple Pay, Klarna and selected local payment services.

Payments are processed through secure payment providers. We do not directly store your full payment card details.

6. Shipping and delivery

We ship internationally, subject to destination and carrier availability.

Estimated production and dispatch times are:

• Ready to Ship: dispatched on the next business day.

• Made to Order: dispatched within approximately 2 to 4 weeks.

• Made for You: dispatched within approximately 2 to 4 weeks.

After dispatch, delivery usually takes:

• France and Monaco: 2 to 4 business days by Colissimo.

• All other destinations: 1 to 3 business days by DHL Express.

These times are estimates and may be affected by customs, local carriers, public holidays or circumstances outside our reasonable control. Tracking information is sent by email once the order has been dispatched.

Shipping charges and available delivery services are displayed at checkout. Duties and taxes are calculated or displayed according to the destination and selected delivery service. Full details are available in our Shipping Policy.

7. Returns and right of withdrawal

You have 30 calendar days from the day after delivery to complete a return or an exchange. This single 30-day period covers both steps: notifying us, and sending the piece back. The piece must be on its way back to us before the 30 days expire.

Ready to Ship pieces and standard Made to Order pieces may be returned, provided they meet the return conditions.

Pieces bought at a reduced price or with a promotional code are final sale, except where the law of your country provides otherwise. Customers in the European Union, Norway, Iceland, Liechtenstein and the United Kingdom keep their statutory right to withdraw within 14 days of delivery, with a further 14 days to send the piece back. Customers in South Korea keep their statutory right to withdraw within 7 days of delivery. In the United States, Canada, Australia, Switzerland and all other destinations, promotional pieces are final sale.

Made for You pieces that have been personalised or made according to individual measurements cannot normally be returned or exchanged, except if they are faulty, damaged or do not match the agreed specifications.

Returned pieces must be:

• Unworn, except for reasonable fitting.

• Unwashed, unused and undamaged.

• Returned with their original tags attached.

• Returned in their original packaging or suitable protective packaging.

Return and exchange shipping costs are the customer’s responsibility unless the item is faulty, damaged, incorrect or otherwise covered by mandatory consumer protection.

To request a return, email info@luciebrochard.com with your order number and the item you wish to return.

Please consult our complete Returns & Exchanges Policy before sending anything back.

8. Refunds and exchanges

Once your return has been received and inspected, we will notify you of its approval or contact you if there is an issue.

Approved refunds are issued to the original payment method, normally within 5 business days following inspection. Your bank or payment provider may require additional processing time.

The original standard delivery charge will be refunded where required by applicable law. Additional costs resulting from an upgraded or express delivery option may not be refundable.

Exchanges are subject to availability. If the requested piece is unavailable, we will discuss the available alternatives with you.

9. Faulty, damaged or incorrect items

If your order arrives faulty, damaged or incorrect, contact us as soon as possible at info@luciebrochard.com with your order number, a description of the issue and clear photographs where relevant.

We will review the request and provide an appropriate solution, such as repair, replacement or refund. Your statutory rights and legal guarantees remain fully applicable.

10. Care and use

Care instructions are provided on the garment label and, where available, on the product page. Please follow them carefully.

Damage caused by normal wear, improper use, accidents, unsuitable storage or failure to follow the care instructions is not considered a manufacturing defect.

11. Intellectual property

All content available on this website, including designs, photographs, illustrations, text, graphics, videos, trademarks and logos, belongs to LUCIE BROCHARD.võ or its authorised partners.

It may not be copied, reproduced, distributed or used for commercial purposes without prior written permission.

12. Personal data

Personal data is processed to manage orders, payments, deliveries, customer service and other services requested by you.

For more information about how we collect, use and protect personal data, please consult the Privacy Policy available on our website.

13. Website availability and liability

We aim to keep our website and its information accurate and available. However, we cannot guarantee that access will always be uninterrupted or free from technical errors.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law, or limits the customer’s mandatory consumer rights.

14. Force majeure

We are not responsible for delays or failure to perform an obligation caused by circumstances outside our reasonable control, including natural events, transport disruption, strikes, government measures, health emergencies or major technical failures.

We will inform affected customers where possible and make reasonable efforts to provide an appropriate solution.

15. Complaints

For any complaint, please contact us so that we can resolve the matter directly:

Email: info@luciebrochard.com
Telephone: +33 6 81 24 97 67
Address: 679 Avenue de la République, 59800 Lille, France

We aim to acknowledge every complaint within one business day and to resolve it as quickly as possible. Contacting us does not restrict your statutory consumer rights or your right to seek any other remedy available under applicable law.

16. Applicable law and disputes

These Terms are governed by French law. If you live in another country, you continue to benefit from any mandatory consumer protection provided by the laws of your country of residence.

If an amicable solution cannot be reached, disputes may be submitted to the competent courts in accordance with applicable consumer jurisdiction rules.

17. Changes to these Terms

We may update these Terms to reflect changes to our services, policies or legal obligations. The version applicable to an order is the version accepted when the order was placed.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.

18. Contact

For questions about these Terms or an order, contact:

LUCIE BROCHARD.võ
679 Avenue de la République
59800 Lille, France
info@luciebrochard.com
+33 6 81 24 97 67